Find a Branch

Online Banking at NexTier Bank

Full-feature web access for every NexTier Bank personal and business accountholder — balances, transfers, bill pay, eStatements, mobile deposit history, card lock/unlock, scheduled transfers and joint-account visibility. Free, always, for every relationship.

Online banking runs on TLS 1.3 encryption and mandatory multi-factor authentication. Sessions idle-timeout at 12 minutes. Sign in from the secure sign-in page or enroll using the log-in walkthrough.

Service Brief

What online banking at the community bank actually covers, at a glance.

Daily Money Moves

View real-time balances across checking, savings, money-market and certificate accounts. Move money instantly between your own accounts. Schedule future-dated or recurring transfers. Link external accounts at other institutions for push/pull ACH transfers after a three-day micro-deposit verification.

Bill Pay & Payments

Free bill pay to 7,000+ pre-loaded electronic billers and to any US address via printed cheque fallback. Person-to-person payments via Zelle inside the mobile app. Initiate domestic and international wires in-branch or via commercial online banking with dual control.

Documents & Statements

Paperless eStatements delivered monthly, retained for seven years inside the portal. Tax documents including 1099-INT and 1098 mortgage interest posted by 31 January each year. Download as PDF or CSV. Transaction history exportable to QuickBooks, Quicken and Mint.

Card Controls & Alerts

Lock and unlock debit cards in one tap. Set travel notices to avoid transaction declines abroad. Enable real-time account alerts for low balances, large debits, card-not-present transactions, foreign charges and sign-ins from new devices. Report a lost card 24/7 at 1-800-262-8215.

Feature Brief

Online banking capabilities by channel.

FeatureWebMobileEnrollment Required
Balance & ActivityYesYesStandard online banking enrollment
Internal TransfersYesYesStandard online banking enrollment
External Transfers (ACH)YesYesMicro-deposit verification, 3 business days
Bill PayYesYesOne-click enrollment in portal
Mobile Cheque DepositHistory onlyFull captureMobile app + device biometric
Wire InitiationCommercial tierNot availableDual-control setup, commercial product

Platform Profile

Browser support, session management and the security posture behind every online banking session.

Browser & Device Support

Online banking runs on any modern browser with TLS 1.3 support. The supported matrix covers Chrome 110+, Edge 110+, Firefox 110+ and Safari 16+ on desktop Windows, macOS and major Linux distributions. Mobile browsers on iOS 16+ and Android 13+ work as a companion to the native app, though mobile cheque deposit requires the app for camera integration.

Legacy browsers (Internet Explorer, Safari 14, Chrome below 100) are blocked at the TLS handshake layer. This is a security control, not a design choice — older TLS suites leak session data.

Sessions & MFA

Every online banking session is single-device at establishment. Concurrent sessions from different devices force the first to sign out. Idle sessions time out at 12 minutes with a 10-minute warning bar. Active sessions cap at 120 minutes to bound token lifetime.

Multi-factor authentication is enforced at first sign-in from any new device, for all transactions above $2,500, and for profile changes. SMS OTP, authenticator-app TOTP, and voice-call codes are supported. Consumers are encouraged to review the Consumer Financial Protection Bureau guidance on consumer electronic-funds protections under Reg E.

Experience Profile

Who uses online banking and how, in plain terms.

Household Users

Monthly bill pay, balance checks, pay-day transfers, and mobile cheque deposits are the four top activities for household users. Alerts for low balance and card-not-present transactions reduce overdraft and fraud risk. Joint-account visibility means spouses see the same data simultaneously.

Small Business Users

Small business users run payroll ACH, make vendor payments via bill pay, and reconcile in QuickBooks via transaction export. The commercial tier adds dual-control wire initiation, Positive Pay for cheque fraud prevention, and ACH origination with pre-defined batches.

Senior & Accessibility Users

Online banking ships with WCAG 2.2 AA compliance: keyboard navigation for all flows, screen-reader labels on every control, and a high-contrast mode toggle. Text scales to 200% without layout break. Branch staff in Butler and Kittanning offer in-person enrollment assistance.

Related Services

Where online banking connects across the community bank product set.

Mobile BankingiOS & Android companion app Bill Pay7,000+ pre-loaded billers Wire TransfersDomestic Fedwire, international SWIFT Account AlertsSMS & email real-time alerts eStatementsPaperless, 7-year retention SecurityTLS 1.3, MFA, fraud detection NexTier Bank Online BankingFull platform overview Help CentreKnowledge base and support

Frequently Asked Questions

Is online banking free at NexTier Bank?
Yes. Online banking is free for all personal and business accountholders. No monthly fees, no transaction fees on intra-bank transfers, no charges for eStatements, alerts or bill pay to electronic billers. Fees apply to specific services such as outbound wires and expedited payments, per the fee schedule.
Which browsers work with online banking?
Chrome 110+, Edge 110+, Firefox 110+, Safari 16+. TLS 1.3 required. JavaScript and cookies enabled. Older browsers blocked at handshake. Mobile browsers on iOS 16+ and Android 13+ work as a companion to the native app.
What is the session timeout?
Idle timeout 12 minutes with a 10-minute warning. Hard cap 120 minutes on active sessions. Re-auth required for sensitive actions regardless of session age.
Is multi-factor authentication required?
MFA is enforced at first sign-in from new devices, transactions over $2,500, and profile changes. SMS OTP, authenticator TOTP, or voice codes. Recovery codes at enrollment.
Can I mobile-deposit cheques through online banking?
Mobile deposit is a mobile-app feature. The web shows history and pending deposits. Daily limit typically $5,000; 30-day rolling $20,000; raisable via relationship banker review.

Community Banking Resources — Topic Cluster